Flights

Q: How do I book a flight?
A: You can search and book directly through the Platinum Travel Portal or mobile app. For complex itineraries or multi-city trips, you may also contact us.

Q: Can I select my seat during booking?
A: Yes. Seat selection is available for most airlines during the booking process. If not available at that time, you can select seats later through the airline’s website or at check-in.

Q: Can I book for someone else on my team?
A: Yes, if your account permissions allow. The portal will display traveler profiles you’re authorized to book for.

Q: How do I change or cancel a flight?
A: Log in to the portal or app, view your itinerary under “My Trips,” and follow the change/cancel options. For urgent needs, contact Platinum Travel support directly.

Q: Are there fees for changing my flight?
A: Fees depend on the airline, fare type, and timing of the change. Some fares are flexible with no penalties, while others may charge change fees or fare differences.

Q: What happens if my flight is canceled by the airline?
A: Airlines typically rebook you on the next available flight. Platinum Travel support can also assist with alternative arrangements if the new option doesn’t work for you.

See our Travel Support article for more details.

Q: When can I check in for my flight?
A: Most airlines open online check-in 24 hours before departure. You can check in through the airline’s website, app, or at the airport.

Q: What identification do I need to fly?
A: For domestic flights, a government-issued photo ID (e.g., driver’s license, passport) is required. For international flights, a valid passport (and any necessary visas) are required. Beginning May 7, 2025 U.S. travelers must be REAL ID compliant to board domestic flights.

Q: How early should I arrive at the airport?
A: For domestic flights, arrive at least 2 hours before departure. For international flights, plan for 3 hours or more.

Q: How much baggage can I bring?
A: Allowances vary by airline, route, and fare type. You’ll see baggage details during booking, and they’re also included in your confirmation.

Q: Can I prepay for checked baggage?
A: Many airlines allow prepaid baggage fees during booking or via the airline’s website. This is often cheaper than paying at the airport.

Q: What if my bag is lost or delayed?
A: Report the issue immediately at the airline’s baggage service desk before leaving the airport. Then, contact Platinum Travel support if you need assistance with follow-up.

Q: Can I add my frequent flyer number to my booking?
A: Yes. You can add your frequent flyer number in your traveler profile or directly during booking.

Q: Will I earn miles or status credits?
A: Yes. All flights are eligible for miles.

Q: Where can I find my flight receipt?
A: A full breakdown of your ticket cost is available in the Platinum Travel Portal under “Trips.”